FAQ’s
A. What is Pinoymed Assist?
Pinoymed Assist is an integrated healthcare support partner providing 24/7 medical and technical assistance services throughout the Philippines.
B. What services does Pinoymed Assist provide?
We offer a wide range of medical and technical services including hospital admission assistance, emergency room coordination, ambulance transfers, medical referrals, medical escorts, medical evacuations, hotel and home visits, guarantee of payment facilitation, flight arrangements, accommodation bookings, repatriation services, and more.
C. Are your services available nationwide?
Yes. Through our growing network of accredited healthcare providers, hospitals, clinics, and service partners, we are able to coordinate assistance across the Philippines.
D. Do you operate 24/7?
Yes. Our operations team is available 24 hours a day, 7 days a week, including weekends and holidays, to respond to urgent requests and provide assistance whenever needed.
E. Who can use your services?
Our services are available to any individual patients, families, local and international insurers, travel assistance companies, corporations, healthcare providers, and organizations requiring medical support and coordination.
F. Can you help me find the right hospital or specialist?
Yes. Our medical referral service connects patients with appropriate hospitals, specialists, clinics, and healthcare providers based on their medical needs and location.
G. Can you arrange ambulance transportation?
Yes. We coordinate ambulance transfers for patients requiring transportation between locations, including transfers between hospitals, homes, airports, and other healthcare facilities. We are able to coordinate ambulance services via air, ground, and sea.
H. What is a Guarantee of Payment (GOP)?
A Guarantee of Payment is a financial authorization issued by an insurer or assistance company confirming coverage for eligible medical expenses, allowing healthcare providers to proceed with services under agreed terms.
I. Can you facilitate a Guarantee of Payment?
Yes. We work closely with insurers, assistance companies, and healthcare providers to facilitate Guarantee of Payment requests whenever applicable.
J. Can you arrange flights for patients?
Yes. We coordinate domestic and international flight arrangements, including travel requirements for patients, companions, and medical escorts when necessary.
K. Do you arrange accommodations?
Yes. We assist in booking suitable accommodations for patients, family members, caregivers, and medical personnel based on their specific needs.
L. Do you assist foreign travelers visiting the Philippines?
Yes. We provide medical and technical assistance for international visitors requiring healthcare support while travelling within the Philippines.
M. Do you provide medical evacuation services?
Yes. We coordinate medical evacuations, including air ambulance services when medically necessary, ensuring patients receive appropriate transportation and care.
N. What should I do during a medical emergency?
If the situation is life-threatening, immediately contact local emergency services or proceed to the nearest emergency facility. You may also contact Pinoymed Assist so we can help coordinate additional support and medical arrangements.
O. How do I request assistance from Pinoymed Assist?
You may contact our operations team 24/7 through:
Company Hotline: +63 917 189 7911
Operations Email: ops@pinoymedassist.ph
Our team will assess your requirements, gather the necessary information, and coordinate the appropriate assistance as quickly as possible.
P. Why should I choose Pinoymed Assist?
Pinoymed Assist combines 24/7 availability, nationwide coverage, patient-centered care, and end-to-end coordination. Our goal is to simplify complex medical and logistical situations while providing reliable, compassionate, and efficient support whenever and wherever it is needed.