About Us

PINOYMED ASSIST Company History

Pinoymed Assist was founded by Nelda Ibe in 2026, built on a unique blend of people-centered experience, discipline, and adaptability. As Founder and President, Ms Ibe began her journey in modelling and national pageantry, representing the Philippines on the international stage and developing strong communication skills, composure, and the ability to perform under pressure. She later pursued aviation training and became a licensed private pilot, where she gained a deep appreciation for precision, safety, and handling time-sensitive situations.

In 2020, during the pandemic and global uncertainty, she transitioned into the corporate space as an online consultant and eventually worked in marketing, sales, and client management. Through this experience, she identified a significant gap in the healthcare system, particularly in the coordination of medical services, patient support, and communication between providers and insurers. Patients often faced delays, confusion, and added stress when navigating care, especially in urgent or complex situations.

Driven to address these challenges, she established Pinoymed Assist as an integrated healthcare support partner providing seamless, end-to-end medical assistance services. Today, the company delivers 24/7 support across the Philippines, specializing in medical evacuation, hospital coordination, guarantee of payment facilitation, and patient assistance. With a growing network of healthcare providers and partners, Pinoymed Assist is committed to making healthcare more accessible, efficient, and patient-centered.

Company Vision

To become the Philippines’ most trusted and preferred medical assistance partner, recognized for excellence in patient care, rapid response, and integrated healthcare solutions.

Company Mission

To deliver the most reliable end-to-end medical assistance and coordination services that ensure patients receive timely, efficient, and compassionate care anytime, anywhere in the Philippines.

Company Values

• Patient-Centeredness
  We prioritize the safety, comfort, and well-being of every patient, ensuring that all services are delivered with empathy and respect.
• Reliability & Responsiveness
  We operate 24/7 with urgency and precision, providing dependable support when it matters most.
• Transparency
  We uphold honesty and accountability in all interactions, ensuring clear communication, ethical practices, and fair processes for everyone.
• Excellence in Service
  We are committed to high standards in every aspect of our operations, continuously improving to deliver quality services with utmost professionalism.